Google will shut down chat and call history features on Google Business Profiles on July 31, 2024. Google will no longer allow new chats to be started after July 15, 2024, and will disable chat and call history features completely on July 31, 2024.
Google’s statement: Google sent different types of emails to businesses depending on whether they use chat or call history features. The emails read as follows:
“We are pleased to announce that chat and call history features on Google Business Profiles will be shut down on July 31, 2024. We know this is difficult news. We are continuously improving our tools and sometimes have to make difficult decisions that may impact the businesses and partners we work with. It is important to us that Google remains a partner to help our customers manage their businesses, and we remain committed to this mission.”
Important Dates. Here are the upcoming dates you need to know about:
July 15, 2024: Searchers will no longer be able to start new chat conversations with your business from Google Maps or Google Search. However, searchers who are engaged in existing chat conversations will be notified that chat is being phased out. July 31, 2024: The chat feature on your Google Business Profile will be fully shut down, and you will no longer receive new chat messages. You will also no longer be able to see your Google Business Profile’s call history on your Google Business Profile.
Download your history. You can download your chat and call history from your Google Business Profile and store it somewhere. At some point, Google will delete the history.
Email. Below is a screenshot of the email I received.
Why we care: If you were using these features for your business, be aware that they will soon be retired. We recommend downloading your chat and call history before the deadline and archiving that data in your CRM software and database.
