A man told X about his recent trip in Air India business class from New Delhi to Newark, claiming he encountered a series of problems along the way, calling it a “horrifying experience.” The man, who X’s profile describes as an investor, added that his flight was “a total nightmare.” He claims he was initially assigned an unsanitary seat, but then woke up to raw food in front of him.
A man shared these pictures, claiming that they show the poor condition of Air India planes. (X/@DealsDhamaka) {{^userSubscribed}} {{/userSubscribed}} {{^userSubscribed}} {{/userSubscribed}}
The man then shared a screenshot of a reply from Air India, which he claimed the airline had shared but later deleted. “Why did you delete the post?” he asked while posting the screenshot. The man also posted a photo of the damaged luggage.
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The photo the man claims shows a reply from Air India, which has now been deleted.
X user claimed that Air India shared this reply and later deleted it. (X/@DealsDhamaka) Watch your favourite games on Crickit anytime, anywhere. Find out how
Photo of the man’s broken luggage:
Screenshot of post X. (X/@DealsDhamaka)
What did User X say about his post?
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“As a policy I always avoid AI on international flights and leave it as a last option on domestic flights. I can’t let it ruin my trip,” one person wrote.
“This is so awful! Such a shame Vistara will fall into their hands and suffer the same fate,” added another.
A third person quipped: “Air India has had too many complaints recently, including one where a passenger was suffocated for several hours on a flight from Delhi to San Francisco International Airport.”
A fourth added: “They also damaged my luggage. I was on a holiday trip to Goa. I received a slip from Air India ground staff in Goa detailing the damage. But Air India did not provide any compensation for the damage. I think Air India could have done better with the government.”
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In early April, a passenger alleged that Air India had tossed his musical instrument while loading his baggage. Just a month later, in May, another passenger shared a post alleging that they’d encountered several issues during an Air India flight from New York to New Delhi, including a broken headphone jack, a scratched seat, and a malfunctioning sliding table.
(HT.Com has contacted Air India for comment)
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